Privacy Policy
Updated at 2025-06-14
Carelynk ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Carelynk.
This Privacy Policy applies to our website, and its associated subdomains (collectively, our "Service") alongside our application, Carelynk. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.
Introduction
This Privacy Policy explains how Carelynk collects, uses, and protects your information when you use the Carelynk mobile application.
What Information Do We Collect?
Personal Information: The App stores your name, email address, and phone number as provided by Carelynk during onboarding. No additional personal data is collected through the App.
Crash and Exception Data: We use Sentry to collect anonymous crash and exception reports to help improve app performance. This does not include any personal information.
How We Use Your Information
Your personal information is used to identify you within the app, facilitate communication, and provide access to features relevant to your role.
Crash and exception data is used solely for debugging and improving the app’s stability.
Data Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties.
Your information may be shared with authorized Carelynk administrators as necessary for app support and compliance.
Data Security
We implement industry-standard security measures to protect your information against unauthorized access, alteration, or disclosure.
User Rights
Since user accounts are provisioned by Carelynk, changes to your personal data (name, email, phone number) must be requested through your organization’s admin or Carelynk support.
Changes to this Policy
Carelynk may update this Privacy Policy from time to time. Any changes will be posted within the App or communicated via email.
Contact
For any questions regarding these Terms or the Privacy Policy, contact us at [support@carelynk.ca].