Question 1

How does the marketplace work?

Accepted Answer

Carelynk is a two-sided healthcare workforce marketplace. Facilities post open shifts and get matched with pre-verified professionals nearby. Professionals browse available shifts, apply instantly, and get confirmed — all through the app. Once a shift is complete, digital timesheets and payment are handled automatically.

Question 2

How do I post shifts and access contractors?

Accepted Answer

Facility administrators manage shifts through the Carelynk platform. Create a shift by entering the role, date, hours, and pay rate — it goes live immediately to qualified professionals in your area. From your dashboard you can review applicant profiles, check credentials, and confirm your preferred professional with a single tap.

Question 3

How do I find and book shifts?

Accepted Answer

Open the Carelynk app and browse available shifts filtered by location, date, and role type. Each listing shows the facility name, hours, pay rate, and role requirements. When you find a shift that fits, tap to apply directly from the listing. You'll receive a confirmation notification once your booking is secured.

Question 4

When can I start applying for shifts?

Accepted Answer

You can start applying for shifts as soon as your Carelynk profile is complete and your credentials have been verified by our compliance team. The verification process is designed to be fast — once approved, you can immediately browse and book available shifts in your area.

Question 5

Can I apply for shifts anywhere I wish?

Accepted Answer

Yes. As a Carelynk professional, you can apply for shifts at any registered healthcare facility on the platform, provided you meet the credential and qualification requirements for that role. You have full flexibility to explore different facilities and environments wherever the platform operates.

Question 6

How do I get orientation at a facility?

Accepted Answer

When you book your first shift at a new facility, that facility provides an orientation to familiarize you with their specific policies, procedures, and layout. Facility-specific orientation details are often shared through the Carelynk app before your first shift, so you can arrive prepared and confident.

Question 7

Can I cancel a shift I've booked?

Accepted Answer

We understand that unexpected situations arise. You may cancel a booked shift in accordance with Carelynk's cancellation policy outlined in the app. Please note that last-minute cancellations may negatively affect your professional rating and future booking opportunities. Always review the cancellation terms for each shift before confirming.

Question 8

Can I end my shift early?

Accepted Answer

Early departure from a shift is governed by Carelynk's shift policies and the facility's own operational requirements. If you need to leave before your scheduled end time, you must obtain sign-off from the facility manager on duty. Any early departure is recorded in your digital timesheet and may be reviewed as part of your professional rating.

Question 9

Can I work overtime during my shift?

Accepted Answer

Overtime must be pre-approved by the facility supervisor before being worked. If additional hours are approved, they are automatically captured in your Carelynk digital timesheet and compensated at the applicable overtime rate. Unapproved overtime will not be processed for payment.

Fill open shifts in minutes, not days

How it works for organizations

Key features

Frequently asked questions

Ready to transform your healthcare
workforce?

Fill open shifts in minutes, not days

How it works for organizations

Key features

Frequently asked questions

Ready to transform your healthcare workforce?

Ready to transform your healthcare
workforce?